(no subject)

[olivermoss]

The bus service that I am taking for my NYE get away just posted that they are closed for New Year's Day. That alert/info was not on the website when I booked my trip. I am not sure what to do with this information. It, uh, ruins my plans a little.

It's a bus service that connects Portland to The Gorge and it's closed for a holiday? This route, which was just purchased, was set up specifically as tourist service. It's the mass transit link from the city to Multnomah Falls FFS. This is so dumb. I can't extend my trip. Do I scrap or do I do a silly, short turn around?

I feel low energy and this problem popping up which I almost missed makes me anxious about trusting this bus service. I think I am going to delay my trip by a few weeks. I'll eat some cost, but at least I can still be there for a day of hiking. Looking forward to this was how I dealt with holiday stress. Going on a short trip where I am anxious about getting back sounds terrible.

So, re-booking it is. Maybe mid-January. This is so stupid.

Comments

[dine]

Wow, that's totally not helpful or reasonable! If there's an email or comment section on their site, I'd definitely express dissatisfaction. The least that should have been expected was a large banner about the closed date on the site; even better, block out dates they won't provide service and don't allow people to book at all

[olivermoss]

You can't book specific days, you just have to buy tickets and hope that there isn't some large group blazing through the area.

Part of why I am annoyed is that I've used mass transit often for my landscape photography. A lot of what's on my website I got to on trains/buses. I've had a plan I've been working in for a while to video parts of my trips to show how I get to where I do without a car. I am not going to do trips specifically for the channel, just record what I do anyway. This summer, I took a bus to to Neskowin Ghost Forest. This was going to be my stab at making a pilot episode, and the trip has gotten messed up.

I am most frustrated.

[nonniemous]

that makes no sense, whatsoever. Stupid, indeed on their part.

[olivermoss]

This is nuts. I only book this like maybe two weeks ago. I was also going to get some footage for a project I've been planning for a while.

[sperrywink]

Closing for the holiday does seem shortsighted. And not announcing it until 3 days beforehand? Totally unprofessional.

Good luck reworking the trip.

[olivermoss]

This is such a stupid situation.

That's ridiculous!

[disgruntledgirl]

If they're closed, you shouldn't have been able to book. So I think this is an updated change as in someone told the company "I'm not working that day!"
It's kind of a good sign they didn't scramble for a temp driver. However, they SHOULD have contacted you immediately.

Re: That's ridiculous!

[olivermoss]

This service, in fact none of the intercity services in this state afaik, let you book actual days. You just need to buy a ticket and assume there will be enough space for you. It's a big problem when it comes to relying on them for transportation. I only knew because I double check my travel plans a lot and saw the website change.

Still, a tourist service should be expected to run on a major holiday, and also to have notices more than a few days in advance.

[badfalcon]

That's an epic fail on their behalf, it makes no sense not to run a service that it was designed to do. Good luck rebooking.

[olivermoss]

Thanks. The company in question just bought the line and took over service.