(no subject)

[olivermoss]

After waiting nearly a full month for the support ticket, Hotels.com is denying me a full refund. They are only giving me a partial one. What the absolute heck? I nearly wound up stranded in Maine due to them. Then and their parent company Expedia can ef off forever. And I will make sure I never use them again. I am not the sort who flounces and then in back in a few months.

Erg, I wish I knew how to make a PR mess for them. I mean, them having customer service be a month behind is a big problem. This can't be just me a thing. This is beyond unacceptable.

Comments

[st_aurafina]

That's awful! And rude, wow. I imagine a PR mess for them would start on Twitter, but I don't know your personal tolerance for that quagmire and if it's worth it.

[olivermoss]

I tried complaining on twitter, but I am a nobody. Seems like lots of people are having similar problems with them. At least I've added my voice to the complaints.

[muccamukk]

In canada the CBC has a consumer scam report program called Go Public! I wonder if there's something like that in Maine?

[olivermoss]

Maybe? This isn't a local problem, it's Expedia not paying enough to have enough staff to even take calls. I tried to contact them about the refund and the site just said they can't connect me to customer service at this time.

[muccamukk]

Possibly a branch of the Better Business office? Or whatever version of that you guys have down there?

[olivermoss]

I'll look into it, but I think that is mostly for smaller businesses. I am going to try to contest the charge on my credit card. I paid for service I did not get. Only problem might be the time that's elapsed.

[muccamukk]

Yeah, I'm not sure Expedia gives a shit about it's BB rating. I really am wondering if you have a US version of Go Public. Maybe on NPR? This seems like the kind of thing the CBC covers all the time.

[bleodswean]

UGH! I hate this #$%@. I haven't had any issue with hotels.com but a terrible fight with VRBO last September when the Ashland fire kept us on the freeway for hours and we could in no way make it to Bandon. GRRRR. I feel your RAGE!

[olivermoss]

I fully prepaid for the room. Motel 6 would not give me the room. I had to rebook at a higher rate. This should be very cut and dried.

[walgesang]

Ugh, that sucks! I'm sorry. :(